As the name implies, an inbound CSR primarily answers calls from customers, meanwhile, outbound call agents call people themselves. The main difference between inbound and outbound calls is whether or not you’re answering or making calls. Increase customer loyalty by providing a positive phone experience.Organize and maintain customer databases.Determine whether or not clients are experiencing any difficulties.Make meaningful notes from your contacts with customers.When necessary, transfer calls to other members of the team.Utilize available resources to find the information you require.
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